Exam Certified Service Cloud Consultant topic 1 question 20 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant

Question #: 20
Topic #: 1

[All Certified Service Cloud Consultant Questions]

Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to closed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?

A. Enable Knowledge User for Service Agents.
B. Use the Clone option to create a new article.
C. Select ‘Flag as new version’ checkbox when publishing.
D. Use Smart Link to Article to select the prior version.

Show Suggested Answer

Suggested Answer: C 🗳️

by duffdaddy at Feb. 8, 2023, 4:01 a.m.

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duffdaddy

Highly Voted 2 years, 4 months ago

Selected Answer: C

https://help.salesforce.com/s/articleView?id=sf.knowledge_article_versions.htm&type=5

upvoted 12 times

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duffdaddy

Highly Voted 2 years, 4 months ago

C: Select ‘Flag as new version’ checkbox when publishing. https://help.salesforce.com/s/articleView?id=sf.knowledge_custom_field_rta_smartlink.htm&type=5

upvoted 11 times

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Barak123

Most Recent 10 months, 3 weeks ago

Answer is C

upvoted 1 times

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thangvietnam

1 year, 6 months ago

Answer is C.

upvoted 1 times

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Bolumighty

1 year, 8 months ago

Selected Answer: D

https://help.salesforce.com/s/articleView?id=sf.knowledge_custom_field_rta_smartlink.htm&type=5

upvoted 1 times

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Paul421

1 year, 9 months ago

chatgpt says D is the answer Given that Cloud Kicks wants to see that a prior article version was associated with closed cases even after revising the articles, the recommended method would be: D. Use Smart Link to Article to select the prior version. Smart Links ensure that users are directed to the correct version of an article, based on the article channel, version, and URL name. This would allow CK to trace back to the prior version of the article that was associated with a particular closed case.

upvoted 2 times

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