Exam PSM II topic 1 question 33 discussion

Actual exam question from Scrum's PSM II

Question #: 33
Topic #: 1

During the implementation of an item in the Sprint Backlog, a conflict arises between team members about what work is needed to make the item 'done'. Some say it is a part of the Definition of Done and others say it isn't. Steven, the Scrum Master, observes a debate forming and members beginning to take sides.
What is the best action for Steven to take?

A. Bring the Development Team members together and interpret the Definition of Done for them so that there are no future conflicts on interpretation.
B. Immediately end the discussion before it becomes worse. Make the decision on what work is needed to make the item 'done' and teach the team about the importance of avoiding conflicts.
C. Facilitate a session with all members on the Scrum Team to help them resolve the conflict, refine the Definition of Done, and become effective again. Tell the team that conflicts are a natural occurrence and coach them on the value of resolving conflicts.
D. Bring the Product Owner to the discussion and have him/her decide the work needed to make the item 'done.' It is the Product Owner's responsibility to manage the Development Team members.

Show Suggested Answer

Suggested Answer: C 🗳️

by lenanguyen89 at June 13, 2023, 8:54 a.m.

Comments

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SurajKhadka

6 months, 2 weeks ago

Selected Answer: C

The SM role s to facilitate and coach team along with helping the team remove impediments.

upvoted 1 times

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Mbouzidi

10 months, 3 weeks ago

Selected Answer: C

C is correct

upvoted 1 times

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OMG4567

11 months ago

Selected Answer: C

C is correct

upvoted 1 times

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LuckyAro

1 year, 4 months ago

Selected Answer: A

I don't think the SM has the authority to refine the "Definition of Done"

upvoted 1 times

Bexxy101

7 months, 3 weeks ago

The SM is only facilitating a session with all members on the Scrum Team to help them resolve the conflict and refine the Definition of Done. He is only facilitating not actually doing it. C is correct

upvoted 1 times

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Walencule

10 months, 2 weeks ago

The question doesn't suggest that the SM is refining the definition of done in the question, rather he is coaching the team to help them refine the DoD.

upvoted 1 times

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