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Exam CIS-ITSM topic 1 question 132 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 132
Topic #: 1
[All CIS-ITSM Questions]

In the life of a Problem record, there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state is set on the problem record?

  • A. Assess
  • B. Draft
  • C. Root Cause Analysis
  • D. Fix in Progress
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Suggested Answer: C 🗳️
by Jtcash247 at Feb. 24, 2023, 7:24 p.m.

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esllin
Highly Voted 2 years, 2 months ago
Selected Answer: C
C is correct. Click Re-analyze. The problem opens for reanalysis and the state is changed to Root Cause Analysis. https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem-management/task/investigate-root-cause.html
upvoted 6 times
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Manny1218
Most Recent 7 months, 3 weeks ago
Selected Answer: C
Answer is C
upvoted 1 times
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kilkot
2 years ago
Selected Answer: C
no Draft state. It goes to Root Cause analysis. Tested in the instance in PDI.
upvoted 3 times
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Lamour123
2 years, 1 month ago
Theres no Draft state. It goes to Root Cause analysis
upvoted 1 times
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MrBravo
2 years, 2 months ago
C is correct.
upvoted 3 times
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[Removed]
2 years, 2 months ago
C is correct. If you click Re-analyze it goes to Root Cause Analysis not draft.
upvoted 4 times
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SatwikY
2 years, 2 months ago
Selected Answer: C
Root Cause Analysis Tested in the instance.
upvoted 3 times
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Romeoxmen
2 years, 2 months ago
I think it's C. I opened a problem in a closed state, clicked re-analyze and it went back to the root cause analysis stage
upvoted 3 times
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Jtcash247
2 years, 2 months ago
Selected Answer: B
B is correct
upvoted 1 times
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Jtcash247
2 years, 2 months ago
B is correct answer
upvoted 1 times
...
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