Exam CIS-ITSM topic 1 question 133 discussion

Actual exam question from ServiceNow's CIS-ITSM

Question #: 133
Topic #: 1

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?

A. SLAs are essential to problem management, as support specialists need to quickly identify root causes
B. SLAs may be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take
C. SLAs are available for problem management, but require custom code
D. SLAs are recommended in the ITIL framework for problem management

Show Suggested Answer

Suggested Answer: B 🗳️

by Jtcash247 at Feb. 24, 2023, 7:26 p.m.

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lolnaman

9 months, 3 weeks ago

Selected Answer: B

B correct LAs can be used to ensure that problems are highlighted. As investigating and fixing a problem could be a long-term effort, it is not recommended that you apply SLAs to an overall problem. SLAs are also used as a performance indicator for the Problem Management team.

upvoted 2 times

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MrBravo

9 months, 4 weeks ago

B sounds right.

upvoted 3 times

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esllin

10 months, 1 week ago

Selected Answer: B

Correct is B. Service level agreements: SLAs can be used to ensure that problems are highlighted. As investigating and fixing a problem could be a long-term effort, it is not recommended that you apply SLAs to an overall problem. SLAs are also used as a performance indicator for the Problem Management team. https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html

upvoted 4 times

benvankorn

9 months, 1 week ago

correct!

upvoted 1 times

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Jtcash247

10 months, 2 weeks ago

Selected Answer: B

think it is B

upvoted 2 times

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