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Exam CIS-ITSM topic 1 question 59 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 59
Topic #: 1
[All CIS-ITSM Questions]

Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)

  • A. Service Catalog and Request Mgmt - Workshop Preparation Guide
  • B. Service Catalog and Request Mgmt - Process Guide
  • C. IT Service Management - Typical Challenges and Remediation
  • D. ITSM - Business Outcomes and Corresponding KPIs
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Suggested Answer: AB 🗳️
by esllin at Feb. 27, 2023, 3:21 p.m.

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PappyFox
7 months, 3 weeks ago
A & B are correct. eBook pages 19 & 118. https://nowlearning.servicenow.com/nowcreate?id=search_assets
upvoted 3 times
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esllin
8 months, 2 weeks ago
Selected Answer: AB
Correct
upvoted 1 times
...
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