When using the Email Client, what is the difference between an Email Template and a Quick Message?
A.
Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot
B.
Email Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user
C.
Email Templates are included with ITSM; Quick Messages are new with Machine Learning
D.
Email templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role
Correct
Quick Message:Create predefined content to add in the email client so that users can write emails consistently and efficiently.
Email Template:You can create a different template for each table that uses the email client.
upvoted 1 times
...
This section is not available anymore. Please use the main Exam Page.CIS-ITSM Exam Questions
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
sephereth
10 months agoesllin
1 year, 2 months ago