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Exam CIS-ITSM topic 1 question 66 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 66
Topic #: 1
[All CIS-ITSM Questions]

Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

  • A. Execution Plans
  • B. Content Items
  • C. Catalog Items
  • D. Record Producers
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Suggested Answer: D 🗳️
by esllin at Feb. 28, 2023, 2:45 a.m.

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subhadeep_ghosh
8 months ago
This is answer is doubtful. Catalog Item can also be used.
upvoted 1 times
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PappyFox
1 year ago
Selected Answer: D
D is correct
upvoted 3 times
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esllin
1 year, 2 months ago
Selected Answer: D
A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog. https://docs.servicenow.com/ja-JP/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_RecordProducer.html
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