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Exam CIS-ITSM topic 1 question 76 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 76
Topic #: 1
[All CIS-ITSM Questions]

When you create a problem from an incident, impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over.
What module would you use to make this adjustment?

  • A. System Policy > Rules > Priority Lookup Rules
  • B. Problem > Administration > Problem Properties
  • C. ITSM > Administration > Properties
  • D. Incident > Administration > Incident Properties
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Suggested Answer: B 🗳️
by esllin at Feb. 28, 2023, 4:40 a.m.

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sephereth
9 months, 4 weeks ago
Selected Answer: B
Problem > Administration > Problem Properties, under Problem Created from Incident Properties, add the column names (incident) seperated by a comma.
upvoted 3 times
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PappyFox
1 year, 1 month ago
B is correct. ITSM implementation Tokyo pg 347
upvoted 4 times
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esllin
1 year, 2 months ago
Selected Answer: B
Correct
upvoted 1 times
...
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