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Exam CIS-ITSM topic 1 question 81 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 81
Topic #: 1
[All CIS-ITSM Questions]

Problem management provides what benefits for Incident management? (Choose two.)

  • A. Solutions implemented reduce future incidents
  • B. Published workarounds help quickly resolve incidents
  • C. Problem investigations automatically triggered for multiple user incidents
  • D. Incident managers authorize problem investigations
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Suggested Answer: AB 🗳️
by esllin at Feb. 28, 2023, 5:12 a.m.

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esllin
8 months, 1 week ago
Selected Answer: AB
correct https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html
upvoted 3 times
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