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Exam CIS-ITSM topic 1 question 123 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 123
Topic #: 1
[All CIS-ITSM Questions]

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

  • A. VIP Flag dictionary entry
  • B. VIP Flash action script
  • C. VIP Flag field style
  • D. VIP Flag reference decorator
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Suggested Answer: C 🗳️
by esllin at Feb. 28, 2023, 8:05 a.m.

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Manny1218
7 months, 3 weeks ago
Selected Answer: C
Answer is C
upvoted 1 times
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MarlyB
1 year, 9 months ago
Selected Answer: C
From the book: Very Important Person (VIP) Flag - Field style: Callers, such as executives and leadership, may be designated as VIP users. VIP users' names appear in red to make them more visible to agents. In the baseline, a callers' VIP status does not affect the incident priority or any other process logic. This is managed in Highlight VIP Caller Client Script.
upvoted 2 times
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PappyFox
2 years ago
Selected Answer: C
C is correct ITSM Implementation ebook(Tokyo) Page ( 265 )
upvoted 2 times
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oasisss
2 years, 1 month ago
View P265
upvoted 1 times
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esllin
2 years, 2 months ago
Selected Answer: C
Correct
upvoted 1 times
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