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Exam CIS-ITSM topic 1 question 127 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 127
Topic #: 1
[All CIS-ITSM Questions]

Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

  • A. sn_business_user
  • B. sn_problem_read
  • C. sn_service_owner
  • D. sn_problem_write
  • E. sn_problem_business_user
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Suggested Answer: B 🗳️
by esllin at Feb. 28, 2023, 8:20 a.m.

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mikech82
Highly Voted 11 months ago
Selected Answer: B
B and D gets added, but to read, it only needs the read one ;)
upvoted 5 times
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Jay2020
Most Recent 1 month ago
Selected Answer: D
Answer is D. The customer is granting access to "VIEW" records (sn_problem_read). The additional role should be the access to write (sn_problem_write)
upvoted 1 times
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lyon301
9 months, 4 weeks ago
B or D are correct according to https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/incident-management/task/req-itsm-roles-inci-mgmt.html
upvoted 1 times
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Lucky62
10 months, 3 weeks ago
Selected Answer: B
B is required sn_problem_read
upvoted 1 times
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PappyFox
1 year, 1 month ago
Selected Answer: B
https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/problem-management/reference/prob-roles-instld-itsm-roles.html
upvoted 1 times
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MrBravo
1 year, 1 month ago
B, sn_problem_read
upvoted 1 times
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[Removed]
1 year, 2 months ago
E is incorrect it's B and D.
upvoted 1 times
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Romeoxmen
1 year, 2 months ago
Correct answer should be B
upvoted 1 times
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esllin
1 year, 2 months ago
Selected Answer: B
sn_problem_read only for read problem record.
upvoted 2 times
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Community vote distribution
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C (25%)
B (20%)
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