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Exam CIS-ITSM topic 1 question 137 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 137
Topic #: 1
[All CIS-ITSM Questions]

What is the trigger for the Change - Normal - Assess Flow?

  • A. A Change request using the Normal Change model is moved to the Assess state
  • B. A Change request using the Normal Change model is created
  • C. A Change request using the Normal Change model is Low Risk, and is moved to the Assess state
  • D. A Change request using the Normal Change model is Assigned to a group
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

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s1o2n3a4l5i
10 months, 3 weeks ago
Selected Answer: A
A is correct. Change - Normal - Assess is triggered when a change request using the Normal Change model is moved to the Assess state (ITSM Implementation ebook P446)
upvoted 2 times
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BharatizSNC
11 months, 1 week ago
A right answer
upvoted 1 times
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Lucky62
1 year ago
Selected Answer: A
A right answer
upvoted 1 times
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nam289
1 year ago
A is correct. Change - Normal - Assess is triggered when a change request using the Normal Change model is moved to the Assess state (ITSM Implementation ebook P446)
upvoted 2 times
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Mayshaikhoun
1 year ago
A. A Change request using the Normal Change model is moved to the Assess state (C) is not correct as the normal Change can be (Low or Medium) Risk
upvoted 1 times
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Kimhw
1 year ago
Selected Answer: A
ITSM Implementation (Tokyo) ebook P446
upvoted 1 times
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MrBravo
1 year, 3 months ago
A sounds right.
upvoted 1 times
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[Removed]
1 year, 3 months ago
A is correct. Look at flow designer "Change - Normal - Assess" and look at the trigger, it says Created or updated where state is Assess!
upvoted 1 times
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Romeoxmen
1 year, 3 months ago
I think the correct answer is D
upvoted 1 times
Romeoxmen
1 year, 3 months ago
The trigger for a change request form to proceed to the assess state is based on the assignment group field. If the assignment group field is empty or not specified, the form will not proceed to the assess state
upvoted 1 times
Lucky62
1 year ago
Its Assigned to field, not Assignment group.
upvoted 1 times
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esllin
1 year, 3 months ago
Selected Answer: A
A is correct Change - Normal - Assess:Process a normal change that is in the assess state and is not on hold. https://docs.servicenow.com/bundle/utah-it-service-management/page/product/change-management/concept/change-flows.html
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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