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Exam CIS-ITSM topic 1 question 162 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 162
Topic #: 1
[All CIS-ITSM Questions]

When defining SLAs for the service catalog, at what level is the SLA typically defined?

  • A. Requested Item
  • B. Request
  • C. Service Catalog
  • D. Catalog Task
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by esllin at Feb. 28, 2023, 1:35 p.m.

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soni1234
8 months ago
SLA Definition has an option to create SLA for sc_task , sc_request, sc_req_item. So A , B,D is the answer
upvoted 1 times
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connal308876
10 months, 1 week ago
In Washington, the SLA can be defined a the Request, Requested Item, or the Catalog Task.
upvoted 2 times
Manny1218
9 months ago
Correct, this is what is says in the ebook. A & C is correct. servicenow.read.inkling.com IT Service Management (ITSM) Implementation On Demand Module 4.4 Service Catalog and Request Management Page: Service Level Agreements
upvoted 1 times
Manny1218
9 months ago
I meant A & D
upvoted 1 times
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nam289
2 years ago
A is correct. Define Service Level Agreements for catalog items on the sc_req_item table.
upvoted 2 times
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mikech82
2 years ago
Selected Answer: A
SLA has to be on a specific item and not on a catalog
upvoted 1 times
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PappyFox
2 years, 1 month ago
Selected Answer: A
A is correct.
upvoted 1 times
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lolnaman
2 years, 3 months ago
Selected Answer: A
p195 SLA for Catalog items
upvoted 3 times
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esllin
2 years, 3 months ago
Selected Answer: A
Correct is A Requested item [sc_req_item] table for SLA
upvoted 2 times
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A (35%)
C (25%)
B (20%)
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