The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:
Label: Fix in Progress -
Value: 104 -
Constant Problem State STATES.FIX IN PROGRESS
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?
Lucb73
11 months agosephereth
1 year, 10 months agoPappyFox
1 year, 12 months agololnaman
2 years, 1 month agoesllin
2 years, 2 months ago