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Exam CSA topic 1 question 161 discussion

Actual exam question from ServiceNow's CSA
Question #: 161
Topic #: 1
[All CSA Questions]

What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

  • A. Scenario Dashboard
  • B. CI Use Case Modeler
  • C. CMDB Use Case Modeler
  • D. Common Service Data Model (CSDM) product view
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Suggested Answer: D 🗳️
Reference:
https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/csdm-implementation/reference/cmdb-use-case.html

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zakiyy
1 week, 6 days ago
Selected Answer: C
Should be C . The CMDB Use Case Modeler is specifically designed to help you view details of tables and CIs, and how they relate to business use cases (like Incident Management, Change Management, etc.). CSDM Product View refers to a high-level reference model or framework — it's a documentation resource, not an interactive tool.
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DDD1377
12 months ago
D is correct
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FOJ
2 years, 5 months ago
Selected Answer: D
Common Service Data Model (CSDM) product view is the resource used to view details of the tables and configuration items (CIs) associated with a particular use case in ServiceNow. The CSDM provides a framework for organizing, defining, and visualizing an organization's services and related data. It helps to provide a common language and structure to facilitate communication between IT and business stakeholders, as well as to ensure that data is consistent and accurate across the organization.
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