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Exam CIS-ITSM topic 1 question 40 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 40
Topic #: 1
[All CIS-ITSM Questions]

In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

  • A. Automatically via the Change - Implementation subflow
  • B. Manually by the user during New, Assess, and Authorized states
  • C. Automatically depending on the category selected on the Change Request
  • D. Manually by the user during all states, except Closed or Canceled
Show Suggested Answer Hide Answer
Suggested Answer: AD 🗳️
by som_420 at March 5, 2023, 2:47 p.m.

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MarlyB
Highly Voted 1 year, 9 months ago
Selected Answer: AD
From the book: Change tasks may be created manually or automatically when changes enter the implement phase, and triggers the Change - Implementation subflow.
upvoted 6 times
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Manny1218
Most Recent 7 months, 3 weeks ago
Selected Answer: AD
IT Service Management (ITSM) Implementation On Demand Module 7.4 Change Management Page: Change Tasks Answer is AD
upvoted 1 times
...
be9c2c8
1 year ago
Selected Answer: AD
checked in book just like MarlyB
upvoted 1 times
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NowExam
1 year, 7 months ago
A and D
upvoted 4 times
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Naw210
1 year, 9 months ago
Selected Answer: AB
AB D is not correct cause: when Change on "Closed" state, user also can create new change task, after the task is submit successfully, the Change state will switch from "Close" to "Review" .... Tested on PDI
upvoted 1 times
Naw210
1 year, 9 months ago
User error, retest on PDI D is CORRECT b/c "Closed" state CAN NOT create new change task. B is NOT CORRECT b/c it lack Schdeduled, Implement, Review states (those can also create new Change Task) ... the Final answer should be AD
upvoted 7 times
...
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itguy2023
1 year, 10 months ago
Selected Answer: AD
Tested in PDI myself... AD is correct
upvoted 3 times
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GHOTI
1 year, 10 months ago
Selected Answer: AB
correct
upvoted 1 times
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marka_1267
1 year, 10 months ago
Selected Answer: AB
AB, p 452
upvoted 2 times
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nam289
1 year, 11 months ago
AD is correct
upvoted 1 times
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Abena0696
2 years ago
Selected Answer: BC
correct
upvoted 1 times
...
som_420
2 years, 2 months ago
Selected Answer: AD
Correct
upvoted 3 times
...
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C (25%)
B (20%)
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