From the book:
Change tasks may be created manually or automatically when changes enter the implement phase, and triggers the Change - Implementation subflow.
IT Service Management Implementation ebook: Change tasks my be created manually or automatically "when" changes enter the implement phase, and triggers the Change - Implementation subflow. (supports answer A)
Change tasks that are change specific should be created manually "before" entering the Assess or Authorize states, not "during" the Assess or Authorize states, therefore, B cannot be the answer. (supports answer D)
AB
D is not correct cause: when Change on "Closed" state, user also can create new change task, after the task is submit successfully, the Change state will switch from "Close" to "Review" .... Tested on PDI
User error, retest on PDI
D is CORRECT b/c "Closed" state CAN NOT create new change task.
B is NOT CORRECT b/c it lack Schdeduled, Implement, Review states (those can also create new Change Task)
... the Final answer should be AD
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