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Exam CIS-ITSM topic 1 question 72 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 72
Topic #: 1
[All CIS-ITSM Questions]

On an incident record, where are the fields that appear on the caller lookup select box defined?

  • A. The Caller lookup field on the [user] table
  • B. The ref_ac_column attribute from the dictionary entry
  • C. The ref_contributions attribute on the caller lookup form
  • D. The form design of the caller lookup form
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by som_420 at March 5, 2023, 3:05 p.m.

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jilldlamp
1 month, 1 week ago
Selected Answer: B
IT Service Management Implementer eBook: Caller Lookup Select Box fields displayed are added by adding the ref_ac_column attribute from the dictionary entry and listing all the columns you want visible. Reference Module 5.3 "Caller User Details", item 2.
upvoted 1 times
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Manny1218
9 months ago
Selected Answer: B
servicenow.read.inkling.com IT Service Management (ITSM) Implementation On Demand Module 5.3: Incident Management Page: Caller Details Answer is B
upvoted 1 times
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Lucb73
1 year ago
Answer's on 248 for Vancouver
upvoted 1 times
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[Removed]
1 year, 3 months ago
So, how are we supposed to answer this on the test? With the correct answer, B? or the wrong answer, A?
upvoted 2 times
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WIM_SN
1 year, 9 months ago
Selected Answer: B
This topic is mentioned in the on-demand course
upvoted 3 times
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MarlyB
1 year, 10 months ago
Selected Answer: B
From the book: However, additional fields may be added by adding the ref_ac_column attribute from the dictionary entry and listing all the columns you want visible for the Caller Lookup Select Box
upvoted 4 times
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Naw210
1 year, 10 months ago
Selected Answer: B
focus on "select box" not prewview icon.
upvoted 2 times
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brownbear324
1 year, 11 months ago
Selected Answer: B
Per the diagram on pg 265 of the Tokyo ebook, #2 on the left corresponds to #2 on the right.
upvoted 2 times
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nam289
2 years ago
B is correct.
upvoted 1 times
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mikech82
2 years ago
Selected Answer: B
ref_ac_column attribute from the dictionary entry
upvoted 2 times
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Jhel
2 years ago
Selected Answer: B
REF AC IS CORRECT
upvoted 1 times
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foolishsoul4556
2 years, 1 month ago
Selected Answer: B
The ref_ac_column attribute from the dictionary entry defines the fields that appear on the caller lookup select box on an incident.
upvoted 1 times
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lolnaman
2 years, 2 months ago
Selected Answer: B
B correct p265 Point number 2
upvoted 3 times
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Manmaya
2 years, 2 months ago
its ref_ac_columns
upvoted 1 times
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Gil1211
2 years, 2 months ago
Selected Answer: A
It's A the correct answer, as reported in the ebook
upvoted 1 times
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AceSNSStudy
2 years, 2 months ago
Selected Answer: B
This is actually B. I think some people are hung up on the select box when it's asking where the FIELDS are configured that appear there. Not where the select box or icons are configured
upvoted 2 times
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Shashwat2211
2 years, 2 months ago
All options seems incorrect. The columns on the Caller Lookup list are define in UI View -> sys_ref_list -> List(related list) -> sys_user -> List elements
upvoted 2 times
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