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Exam CSA topic 1 question 268 discussion

Actual exam question from ServiceNow's CSA
Question #: 268
Topic #: 1
[All CSA Questions]

How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email at the end of an upgrade?

  • A. Administrators can update the email notification named "System Upgraded" in the System Logs module by adding the appropriate User to receive it.
  • B. Administrators can update the email notification named "System Upgraded" in the Notifications module by adding the appropriate User to receive it.
  • C. Administrators can write a Client Script to send out an email to the Administrator when an Update is complete.
  • D. Administrators can write a Business Rule to send out an email to the Administrator when an Update is complete.
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Suggested Answer: B 🗳️
by ellitetka at March 9, 2023, 1:38 p.m.

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faiz10001
Highly Voted 1 year ago
Selected Answer: B
checked in Notification module, when to send-> send when(event is fired)->event name(system.upgraded)
upvoted 6 times
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MACCA81
Most Recent 8 months, 1 week ago
Selected Answer: B
Even not knowing for sure if there's a "System Upgraded" notification out of the box, I would go with B - First of all notifications are available in System Notification -> E-mail -> Notifications (so that rules out A), second of all why would the administrator want to send a notification for a completed upgrade (through a Client Script or a Business Rule) to himself? That rules out C and D. So B is the only plausible one. But to confirm my logic I also went in and checked in my out of the box personal development instance and there is indeed a "System Upgraded" notification in System Notification -> E-mail -> Notifications
upvoted 3 times
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Manny1218
1 year ago
Selected Answer: B
There is a "System Upgraded" notification. Head to System Notification -> Notification and type "*upgrade" in the name, you will see the "System Upgraded" Notification. For the Exam I would choose A
upvoted 3 times
Manny1218
1 year ago
Meant B Sorry
upvoted 2 times
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[Removed]
1 year ago
Selected Answer: D
Correct answer is D
upvoted 2 times
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PappyFox
1 year, 6 months ago
D is correct "system upgraded" is not an out of box notification
upvoted 3 times
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yo_mamma
1 year, 6 months ago
Most likely answer is D https://docs.servicenow.com/bundle/utah-application-development/page/script/business-rules/concept/c_BusinessRules.html
upvoted 2 times
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ellitetka
1 year, 7 months ago
I thick D is the correct answer
upvoted 2 times
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