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Exam CIS-HR topic 1 question 49 discussion

Actual exam question from ServiceNow's CIS-HR
Question #: 49
Topic #: 1
[All CIS-HR Questions]

If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?

  • A. Add it to the HR Template
  • B. Add it to the HR Service configuration
  • C. All Knowledge bases are searched by default
  • D. Add it to the Contextual Search configuration
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Suggested Answer: D 🗳️
by som_420 at March 11, 2023, 4:20 a.m.

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som_420
Highly Voted 1 year, 7 months ago
Selected Answer: D
Correct answer : D
upvoted 7 times
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MarlyB
Most Recent 11 months ago
Selected Answer: D
HR Fundamentals ebook page 187: The Knowledge bases searched for the Knowledge results section on an HR Care are determined by the Contextual Search configuration. This means that if a customer has any new HR knowledge bases, those articles will not be returned in the knowledge results section unless the Contextual Search configuration is updated.
upvoted 1 times
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CLowe
1 year, 6 months ago
Correct Answer is B.
upvoted 1 times
CLowe
1 year, 6 months ago
p.201 : Correct answer is D: Contextual Search configuration
upvoted 4 times
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