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Exam CIS-HR topic 1 question 60 discussion

Actual exam question from ServiceNow's CIS-HR
Question #: 60
Topic #: 1
[All CIS-HR Questions]

An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group.
Using base platform functionality, which of the following is the first step the system takes to assign the Case?

  • A. An Assignment Rule creates a list of possible assignees
  • B. A Matching Rule assigns the Case to a group
  • C. The Case must be manually assigned
  • D. An Assignment Rule assigns the Case to a group
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Suggested Answer: D 🗳️
by som_420 at March 11, 2023, 4:38 a.m.

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MarlyB
11 months ago
Selected Answer: D
HR Fundamentals ebook page 67
upvoted 1 times
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XanderLay
1 year, 3 months ago
Selected Answer: D
Answer is D. Assignment rule is trigger only if Assignment Group is empty (it does not use state or assigned to). Matching rule is triggered after the assignment rule to find the assignment group member with the necessary skills, in the appropriate country, and with the least workload.
upvoted 3 times
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som_420
1 year, 7 months ago
Selected Answer: D
correct
upvoted 1 times
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