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Exam CIS-ITSM topic 1 question 131 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 131
Topic #: 1
[All CIS-ITSM Questions]

Why don't Problem records automatically move from Resolved to Closed after the fix is implemented?

  • A. It is designed to follow the ITIL4 standard
  • B. There is a scheduled job that automatically moves Resolved problems to Closed after 7 days
  • C. There is no Closed state. Problem records are moved to Completed
  • D. It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record
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Suggested Answer: D 🗳️
by MrBravo at March 11, 2023, 9:47 a.m.

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Manny1218
7 months, 3 weeks ago
Selected Answer: D
I thought it was B, but I went back into servicenow.read.inkling.com, and was unable to find anything about a scheduled job that automatically moves Resolved problems to Closed after 7 days. However, there is a PROPERTY that closes resolved INCIDENTS after 7 days. I will go with D on this one.
upvoted 1 times
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Lucky62
1 year, 11 months ago
Selected Answer: D
D is correct. Question is clearly stating WHY they don't move to close and not when they move.
upvoted 3 times
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benvankorn
2 years, 1 month ago
Selected Answer: D
I did not found any scheduled job regarding to this. Only 2 jobs for historical data collection are in place. So I think should be D
upvoted 2 times
foolishsoul4556
1 year, 12 months ago
I believe that many thinks B is correct due to being that the auto resolved to close after 7 days applies to Incident records.
upvoted 1 times
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BL80
2 years, 2 months ago
I think D is the right answer. 7 days closed = Incident Properties
upvoted 3 times
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lolnaman
2 years, 2 months ago
Selected Answer: B
B there is a scheduled job that performs this activity automatically.
upvoted 1 times
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MrBravo
2 years, 2 months ago
Is D really correct? Thought it was B, but now I'm unsure.
upvoted 1 times
sephereth
1 year, 10 months ago
is the why part, the answer should be good practice
upvoted 1 times
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B (20%)
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