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Exam CIS-ITSM topic 1 question 106 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 106
Topic #: 1
[All CIS-ITSM Questions]

A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

  • A. Build report on SC Task table, Group by Variables for Computer > Extra memory
  • B. Build report on Requested Item table, Group by Variables for Computer > Extra memory
  • C. Build report on Task table, Group by Variables for Computer > Extra memory
  • D. Build report on Request table, Group by Variables for Computer > Extra memory
  • E. Build report on Catalog Item table, Group by Variables for Computer > Extra memory
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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Chosen Answer:
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schrank
10 months, 2 weeks ago
Selected Answer: B
B - details are usually on RITM level not on Request and not necessarily on Task
upvoted 1 times
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Domjno
1 year, 4 months ago
B 100%
upvoted 1 times
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lolnaman
1 year, 7 months ago
Selected Answer: B
B Correct
upvoted 1 times
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jklghg
1 year, 7 months ago
Selected Answer: B
B definitely right, D doesnt work tested on my PDI and REQ doesnt have variables attached the RITMS do
upvoted 3 times
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GHOTI
1 year, 7 months ago
Selected Answer: B
Correct answer is B
upvoted 1 times
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ALDADI
1 year, 7 months ago
Selected Answer: D
Correct answer
upvoted 1 times
sephereth
1 year, 4 months ago
memory item is actually a requested item record under related records on the request table record, if you want to know how many ordered, you should run the report on the requested items table instead, or do a new GlideRecord() query and use the .getRowCount() mehtod to get the value
upvoted 1 times
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GHOTI
1 year, 7 months ago
I think the answer should be B
upvoted 1 times
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