Exam CIS-SM topic 1 question 9 discussion

Actual exam question from ServiceNow's CIS-SM

Question #: 9
Topic #: 1

Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.
Which one of the following is true?

A. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
B. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.
C. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.
D. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

Show Suggested Answer

Suggested Answer: C 🗳️

by Roland_Polanski at March 24, 2023, 3:36 a.m.

Comments

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alokji

1 year, 11 months ago

C is the correct answer

upvoted 2 times

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LeoSu

1 year, 11 months ago

B - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0756709

upvoted 1 times

yktrs

11 months ago

"CI Update: When the CI is getting updated via IRE engine then the system will check reconciliation rule if the current data source is allowed to update the attributes/fields of that CI. If the data source is allowed then it will check if the same CI has any history of updates by other high priority data sources before. (It will check the table entries cmdb_datasource_last_update). If the CI attributes are updated by the higher priority data sources previously, then it will skip the update for those attributes." -KB0756709

upvoted 1 times

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Ash8787

2 years ago

C is the correct one

upvoted 3 times

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ParagSanyashiv

2 years, 2 months ago

Selected Answer: C

C is the correct answer as ServiceWatch is given priority 100. Lowerest the number has the Highest Priority. Altiris is not mentioned in the precedence, even if Altiris discovers data, precedence will go to ServiceNow and ServiceWatch if data exists.

upvoted 4 times

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