An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this? (Choose two.)
A.
Their user account does not have itil role
B.
Their user account was not approved by their manager
C.
Their user account is not logged in properly
D.
Their user account failed LDAP authentication
E.
Their user account does not belong to any groups, which contain the itil role
CE in my opinion. ITIL role should be given to the group; not the user account. If they are not logged on properly, is more of a likely scenario or they are still Impersonating someone and forgot.
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2 years ago