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Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)
A.
The hardware model content has not yet been downloaded from the Content Service
B.
Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
C.
Your hardware model form contains a good model number, but a badly formatted model name
D.
You have opted out of the ServiceNow Content Service
E.
A normalization rule for the hardware model does not exist in the Content Service
Match Not Found
–
The normalization process could not match any of the three key fields of the hardware/consumable model with a rule in the Hardware Library. In this case, all of the key fields are editable and once the information is added, the normalization status is changed to Manually Normalized.
Match Not Found status could occur if a normalization rule for the hardware does not exist. For example, if the organization created custom hardware specific to their organization. These are the items that are sent to the ServiceNow Content Service team for review when you opt-in to that process.
C is not an answer because as long as model number is accurate, if name is badly formatted, it still keeps the name as it is but it still successfully normalizes.
D is not correct because when you opt-out, you just stop sending the data to SNOW but you still receive the data and normalisation still works.
From page 119 of HAMF Vancouver text:
Match Not Found: The normalization process could not match any of the three key fields or that hardware/consumable model with a rule in the Hardware Library. In this case, all the key fields are editable and once you add the information, the normalization status is changed to Manually Normalized.
Note: The 'Match Not Found' status could occur if a normalization rule for the hardware does not exist. For example, if the organization created custom hardware specific to their organization. These are the items that are sent to the ServiceNow Content Service team for review when you opt into that process.
ACE from NowLearning:
Not Normalized includes 'Match not found' which means something is either badly formatted, or the content is not yet available from the Content Service (either not downloaded or simply not available).
Not Normalized includes 'Match not found' which means something is either
badly formatted, or the content is not yet available from the Content Service
(either not downloaded or simply not available).
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