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Exam CIS-CSM topic 1 question 77 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 77
Topic #: 1
[All CIS-CSM Questions]

Customer Service Trending Topics is a capability that enables companies to use Predictive Intelligence to quickly pinpoint factors driving up case volume and act to mitigate them. Which of the following would be a benefit of using Predictive Intelligence Customer Service Trending Topics?

  • A. Eliminate the need for more traditional performance analytics
  • B. Auto-generate clusters of cases that point to similar underlying issues
  • C. Create root cause solutions for similar cases
  • D. A guaranteed reduction in call volume per month
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Suggested Answer: B 🗳️
by stophs at May 24, 2023, 10:10 p.m.

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netvision_g
1 year ago
Selected Answer: B
E-book pág 157. https://evantage.gilmoreglobal.com/reader/books/SN-CSMI-T010-PG-E/pageid/156
upvoted 1 times
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NokoNice
1 year, 4 months ago
Selected Answer: B
B is correct
upvoted 2 times
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NokoNice
1 year, 4 months ago
B is correct
upvoted 2 times
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stophs
1 year, 8 months ago
Selected Answer: B
b is correct https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/concept/trending-case-topics.html
upvoted 2 times
...
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B (20%)
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