Record Producers are a type of Service Catalog item used to create records in any table, including the Case [sn_customerservice_case] table in Customer Service Management (CSM).
To create a Case Record Producer, you go to the Record Producers module and specify:
- The target table as sn_customerservice_case
- The fields and variables to capture input from the user
- Optional scripting to customize behavior
Answer: C. Record Producers
Explanation: "A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog."
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_RecordProducer.html
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