Correct answer is AC
To enable support organizations to efficiently manage customer cases, both agents and customers need to have a common understanding of the products and services being used. For those same support organizations to efficiently manage customer cases, agents need the ability to:
• Trace information provided in a case to the right product or service to which it relates.
• See the detailed configurations detailed configurations of the products and services deployed for a customer to determine the action needed.
AC is correct... I have no idea why some people mistakes the answer...
https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/task/configure-install-base.html
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