Exam CIS-SIR topic 1 question 9 discussion

Explanation: i've found this... To remove unwanted widgets from the Security Incident Catalog in ServiceNow, security incident administrators can follow these steps: Go to Security Incident > Catalog & Knowledge > Maintain Catalog Items. Select the widgets that you want to remove. Click the Deactivate button. The widgets will be deactivated and will no longer be displayed in the Security Incident Catalog. The other options are incorrect: A. Clicking the X on the top right corner will only delete the widget from the current view. It will not remove the widget from the catalog. B. Talking to the system administrator is not necessary. Security incident administrators can remove unwanted widgets themselves.

Found this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793438 The records are Catalog Items for the Security Incident Catalog. These were likely installed with Demo Data when you installed the "Security Incident Response" Plugin. These are there to provide sample security incident products and services within the customer-facing Security Incident Catalog view: https://docs.servicenow.com/csh?topicname=sir-landing-page.html&version=latest You can Deactivate these by following the steps below. NEXT STEPS: 1. Navigate to Security Incident > Catalog & Knowledge > Maintain Catalog Items 2. Select the ones you would like to Deactivate in the List View 3. Scroll down to the bottom of the List View and click the red "Deactivate" button

By impersonating a Security Incident Admin I was able to remove it just by clicking on the X on the top of the widget. And the answer talks about widgets and not items. So I think it doesn't make sense to deactivate the catalog items

By impersonating a Security Incident Admin I was able to remove it just by clicking on the X on the top of the widget