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Exam CSA topic 1 question 162 discussion

Actual exam question from ServiceNow's CSA
Question #: 162
Topic #: 1
[All CSA Questions]

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

  • A. Scheduled Reports, a custom snapshot table, and a Trend report
  • B. Scheduled Reports and Excel
  • C. Scheduled Reports, a custom snapshot table, and a Projection report
  • D. Performance Analytics
  • E. Key Performance Indicators
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by Kev06 at July 30, 2023, 1:39 a.m.

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NikaDMars
1 month ago
Selected Answer: D
Performance Analytics (PA) is the right tool for this scenario because it enables: + Snapshots of historical performance data + Trend analysis over time + Forecasting and projections into the future + Comparison of actual performance against targets (goals/KPIs) PA goes beyond standard reporting by allowing real-time dashboards, interactive scorecards, and time-series data analysis, which is ideal for management-level performance tracking like sales progress.
upvoted 1 times
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32f51ec
4 months, 1 week ago
Selected Answer: D
Okay the people choosing B are deadass being boomers about this question.
upvoted 1 times
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DDD1377
1 year ago
D, PA captures data overtime and is used for trending.
upvoted 1 times
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benarji
1 year, 1 month ago
D. Monthly numbers trended over time, and forecasted into the future can be reached only via Performance Analytics.
upvoted 1 times
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oswaldorusb
1 year, 4 months ago
Selected Answer: D
D is correct. PA
upvoted 1 times
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f5003a6
1 year, 4 months ago
Selected Answer: D
Monthly numbers trended over time, and forecasted into the future can be reached only via Performance Analytics.
upvoted 1 times
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Vinoth9289
1 year, 9 months ago
Selected Answer: D
D is correct https://docs.servicenow.com/en-US/bundle/vancouver-now-intelligence/page/use/performance-analytics/concept/pa-snapshots.html
upvoted 2 times
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judyt35
1 year, 10 months ago
Selected Answer: B
What is the correct answer? Shouldn't be "B"?
upvoted 1 times
f5003a6
1 year, 4 months ago
Monthly numbers trended over time, and forecasted into the future can be reached only via Performance Analytics.
upvoted 1 times
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Kev06
2 years ago
Snapshot - isn't this part of reporting functionality? Not sure why the Answer is D
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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