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Exam CIS-FSM topic 1 question 76 discussion

Actual exam question from ServiceNow's CIS-FSM
Question #: 76
Topic #: 1
[All CIS-FSM Questions]

What controls the visibility of the ‘Optimize route’ option in the more actions menu in the agent card on dispatcher workspace?

  • A. UI action
  • B. Client script
  • C. Business rule
  • D. System property
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Suggested Answer: A 🗳️
by FM5 at Aug. 3, 2023, 2:47 p.m.

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happiflowrr
2 weeks, 2 days ago
Selected Answer: A
The key part of the question is "what CONTROLS the visibility of the ‘Optimize route’ option" and, since "Optimize route" is a UI Action, the correct answer is A. UI Action. Because D. is about ACTIVATING the UI Action, NOT controlling the visibility of the UI Action; that is done on the UI Action itself
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FM5
1 year ago
Selected Answer: D
Enable the "sn_fsm_disp_wrkspc_enable_optimize_route" system property is to display the Optimize route option in the dispatcher workspace
upvoted 2 times
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