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Exam CIS-CSM topic 1 question 184 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 184
Topic #: 1
[All CIS-CSM Questions]

Which roles can propose a case as a Major Case candidate? (Choose three.)

  • A. Proxy contact (sn_customerservice.proxy_contact)
  • B. Customer case manager (sn_customerservice.customer_case_manager)
  • C. Customer service manager (sn_customerservice_manager)
  • D. Customer service agent (sn_customerservice_agent)
  • E. Major issue manager (sn_majorissue_mgt.major_issue_manager)
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Suggested Answer: CDE 🗳️
by rotative at Aug. 11, 2023, 2:51 a.m.

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netvision_g
8 months, 2 weeks ago
Selected Answer: CDE
Users with the customer service agent role can propose an existing customer service case as a major case candidate. Before you begin Role required: sn_customerservice_agent, sn_customerservice.consumer_agent, sn_customerservice_manager, sn_majorissue_mgt.major_issue_manager Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/propose-major-case-candidate.html
upvoted 1 times
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sephereth
1 year ago
Selected Answer: CDE
Answer: C. Customer service manager (sn_customerservice_manager) D. Customer service agent (sn_customerservice_agent) E. Major issue manager (sn_majorissue_mgt.major_issue_manager) Explanation: Roles required are: - sn_customerservice_agent (d.) - sn_customerservice.consumer_agent - sn_customerservice_manager (c.) - sn_majorissue_mgt.major_issue_manager (e.) Source: https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/task/propose-major-case-candidate.htm
upvoted 2 times
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NokoNice
1 year ago
Selected Answer: CDE
CDE is Correct sn_customerservice_agent, sn_customerservice.consumer_agent, sn_customerservice_manager, sn_majorissue_mgt.major_issue_manager
upvoted 2 times
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rotative
1 year, 2 months ago
Selected Answer: CDE
https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/task/propose-major-case-candidate.html
upvoted 3 times
...
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