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Exam CSA topic 1 question 86 discussion

Actual exam question from ServiceNow's CSA
Question #: 86
Topic #: 1
[All CSA Questions]

ServiceNow contains a resource which provides the following:
✑ A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
✑ A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?

  • A. Common Services Data Model (CSDM)
  • B. Information Technology Service Management (ITSM)
  • C. Configuration Management Database (CMDB)
  • D. Information Technology Infrastructure Library (ITIL)
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
Reference:
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/sbr-servicenow-common-service-data-model.pdf
by Milenablvr at Sept. 28, 2023, 10:19 p.m.

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GilSAtx
1 year ago
Selected Answer: A
Csdm is correct
upvoted 2 times
...
Milenablvr
1 year, 3 months ago
A, the correct answer is CSDM.
upvoted 2 times
...
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C (25%)
B (20%)
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