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Exam CIS-HR topic 1 question 96 discussion

Actual exam question from ServiceNow's CIS-HR
Question #: 96
Topic #: 1
[All CIS-HR Questions]

What determines when the HR Chat queue is available?

  • A. Schedule field on the HR Profile
  • B. Schedule field on the User record
  • C. HR Chat is always available
  • D. Schedule field on the Queues record
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Suggested Answer: D 🗳️
by kevinnchristian at Oct. 3, 2023, 2:19 p.m.

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Yumeng1997
11 months ago
Selected Answer: D
Schedule that defines when the queue is available. Leave the field blank to make the queue available all the time. Users cannot start a new conversation in the queue outside the schedule hours.
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Roy_7789
1 year, 3 months ago
It is C
upvoted 1 times
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bigchez2143
1 year, 3 months ago
Correct D: https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/human-resources/task/t_ManageTheHRChatQueue.html
upvoted 1 times
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kevinnchristian
1 year, 4 months ago
correct: C
upvoted 1 times
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C (25%)
B (20%)
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