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Exam CIS-HR topic 1 question 97 discussion

Actual exam question from ServiceNow's CIS-HR
Question #: 97
Topic #: 1
[All CIS-HR Questions]

What defines the path the Case or HR Task will take when it is escalated?

  • A. Assignment Rules
  • B. Business Rules
  • C. Matching Rules
  • D. Escalation Rules
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Suggested Answer: D 🗳️
by kevinnchristian at Oct. 3, 2023, 2:21 p.m.

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MarlyB
10 months, 4 weeks ago
Selected Answer: D
HR Implementation ebook page 188: Escalation rules automatically assign a Case or HR Task to the pre-defined escalation group.
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kevinnchristian
1 year, 1 month ago
correct: D https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/human-resources/task/t_EscalateAnHRCase.html https://docs.servicenow.com/pt-BR/bundle/vancouver-employee-service-management/page/product/human-resources/task/t_CreateOrModifyEscalationRules.html
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