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Exam CIS-CSM topic 1 question 21 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 21
Topic #: 1
[All CIS-CSM Questions]

What are the characteristics of Knowledge Categories?

  • A. Shareable across KBs: Yes ; Multi-Level: No
  • B. Shareable across KBs: No ; Multi-Level: Yes
  • C. Shareable across KBs: No ; Multi-Level: No
  • D. Shareable across KBs: Yes ; Multi-Level: Yes
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Suggested Answer: B 🗳️
by NokoNice at Oct. 7, 2023, 10:02 p.m.

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robinchadwick
1 month, 1 week ago
Selected Answer: B
| **Shareable across Knowledge Bases** | ❌ **No** – Categories are specific to a single Knowledge Base. | | **Supports Multi-Level Hierarchies** | ✅ **Yes** – Categories can be nested into multiple levels to create a hierarchy. | 📚 Source: ServiceNow Docs – Organize Knowledge Articles Using Categories “You can create a multi-level category hierarchy for each knowledge base. Categories are not shared across knowledge bases.” https://docs.servicenow.com/bundle/washington-servicenow-platform/page/product/knowledge-management/task/t_CreateKnowledgeCategory.html
upvoted 1 times
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Apperpro
5 months, 3 weeks ago
Selected Answer: D
New ServiceNow version
upvoted 1 times
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NokoNice
8 months, 2 weeks ago
Selected Answer: B
B is correct
upvoted 2 times
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