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Exam CIS-CSM topic 1 question 175 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 175
Topic #: 1
[All CIS-CSM Questions]

When integrating Customer Service Management with IT Service management what separate action is required for Request Management?

  • A. Activation of the Customer Service with Service Management plugin (com.sn_cs_sm)
  • B. Activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request)
  • C. Activation of the Customer Service Case Action Status plugin (com.snc.csm_action_status)
  • D. Activation of the Customer Service plugin (com.sn_customerservice)
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Suggested Answer: B 🗳️
by NokoNice at Oct. 14, 2023, 5:58 p.m.

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netvision_g
8 months, 2 weeks ago
Selected Answer: B
Plugins Integration with Request Management requires the Customer Service with Request Management plugin (com.sn_cs_sm_request). Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/csm-integration-sm-request.html
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NokoNice
1 year ago
Selected Answer: B
B is correct. https://docs.servicenow.com/pt-BR/bundle/sandiego-customer-service-management/page/product/customer-service-management/reference/csm-integration-sm-request.html
upvoted 2 times
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