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Exam CIS-CSM topic 1 question 185 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 185
Topic #: 1
[All CIS-CSM Questions]

Which of the following is a required field in the Resolution Information tad in order to close a case?

  • A. Cause
  • B. Closed
  • C. Resolution notes
  • D. Closed by
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Suggested Answer: C 🗳️
by NokoNice at Oct. 15, 2023, 3:08 p.m.

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netvision_g
8 months ago
Selected Answer: C
Note: The Resolution Code and Resolution notes must be entered in the Resolution Information tab. https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseStates.html https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-management/task/resolve-and-close-an-incident.html
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NokoNice
1 year ago
Selected Answer: C
C is correct
upvoted 2 times
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