A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)
A.
Can Read user criteria
B.
Whitelist all other groups from the Knowledge Base
C.
Hide the Knowledge Base from the Knowledge Base Portal
- Can Read:
Users can read knowledge articles in the knowledge base.
- Cannot Contribute:
Users can't create, modify, retire, or read knowledge articles in the knowledge base.
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html
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