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Exam CIS-CSM topic 1 question 56 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 56
Topic #: 1
[All CIS-CSM Questions]

Entitlements specify the level of service provided to customers.

  • A. False
  • B. True
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Suggested Answer: B 🗳️
by NokoNice at Oct. 16, 2023, 5:58 p.m.

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veehta
5 months, 3 weeks ago
Selected Answer: B
An entitlement defines the type of support that a customer receives as well as the supported communication channels.
upvoted 1 times
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netvision_g
1 year, 2 months ago
Selected Answer: B
An entitlement defines the type of support that a customer receives as well as the supported communication channels. Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/configure-csm-entitlements.html
upvoted 1 times
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NokoNice
1 year, 6 months ago
Selected Answer: B
B is correct. https://www.servicenow.com/community/csm-forum/what-is-entitlement-in-customer-service/m-p/401534
upvoted 2 times
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