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Exam CIS-CSM topic 1 question 218 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 218
Topic #: 1
[All CIS-CSM Questions]

To which recipient types can targeted communications (publications) be sent? (Choose two.)

  • A. Outsourced Service Providers
  • B. Contacts
  • C. Internal users
  • D. Households
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Suggested Answer: BC 🗳️
by NokoNice at Oct. 21, 2023, 1:48 p.m.

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netvision_g
8 months, 1 week ago
Selected Answer: BC
Create recipients lists for active publications. The list of recipients for an article can include internal users, accounts, contacts, and consumers. When an article is published, the recipients on this list can view the article on the Customer or Consumer Service Portal. Recipients can also receive optional email notifications.
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netvision_g
8 months ago
https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/targeted-comm-dynamic-list.html
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autocloudy
1 year ago
BC is correct
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NokoNice
1 year ago
Selected Answer: BC
BC is Correct. https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/c_TargetedCommunications.html
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