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Exam CIS-FSM topic 1 question 5 discussion

Actual exam question from ServiceNow's CIS-FSM
Question #: 5
Topic #: 1
[All CIS-FSM Questions]

When can work order tasks be dispatched?

  • A. Parts have been sourced
  • B. Field agent is assigned
  • C. Customer books an appointment
  • D. Dispatch group is assigned
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Suggested Answer: B 🗳️
by karo_59 at Nov. 5, 2023, 2:56 p.m.

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Laurys
8 months, 2 weeks ago
Selected Answer: A
i stand corrected, it is A. When all of the associated work order tasks are qualified, the state of the parent work order changes to Qualified. If you have already sourced parts and created transfer order lines, then you are ready to begin dispatching the work order tasks to agents
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Laurys
8 months, 2 weeks ago
Selected Answer: B
once all work order tasks are qualified (state = pending dispatch) and work order state = qualified, then you can start dispatching
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edehvide
9 months, 3 weeks ago
A should be correct, imho
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Magand
10 months ago
"When all of the associated work order tasks are qualified, the state of the parent work order changes to Qualified. If you have already sourced parts and created transfer order lines, then you are ready to begin dispatching the work order tasks to agents." https://docs.servicenow.com/bundle/vancouver-field-service-management/page/product/planning-and-policy/concept/c_DispatchWorkOrderTasks.html
upvoted 1 times
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karo_59
12 months ago
Parts have been sourced
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