As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?
A.
Matching Mandatory Parts for Dynamic Scheduling
B.
Matching Agents With Most Parts For Dynamic Scheduling
C.
Matching Skills for Dynamic Scheduling
D.
Matching Skill Level Gap for Dynamic Scheduling
https://www.servicenow.com/docs/bundle/yokohama-field-service-management/page/product/field-service-management/task/create-dynamic-scheduling-config.html
The key part of the question is "RANKING agents based on the number of parts" and the definition of "Matching Mandatory Parts For Dynamic Scheduling" is "Assigning only the agents with the mandatory parts. RANKS agents based on the availability of mandatory parts required for the job."
While B makes sense, the definition of A. "Matching Mandatory Parts For Dynamic Scheduling" explicitly states that this criteria is for ranking while B does not. This is a classic ServiceNow "gotcha" question
Agents with most parts
If you are ranking field agents based on the number of parts available in the agent stockroom, add the Agents with most parts criterion to the task filter(s).
Source : Now Learning Course - Dynamic Scheduling - Matching Criteria Considerations
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