✅ Explanation:
ServiceNow allows you to have multiple active OpenFrame configurations on an instance. This enables different groups or use cases to have their own OpenFrame setup, such as:
Different CTI (Computer Telephony Integration) providers for different business units
Specialized configurations for support tiers, languages, or locations
Each configuration can be:
Targeted to specific user groups
Activated or deactivated independently
Customized to open different URLs, pass different parameters, or launch different workspaces
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