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Exam CAS-PA topic 1 question 29 discussion

Actual exam question from ServiceNow's CAS-PA
Question #: 29
Topic #: 1
[All CAS-PA Questions]

You wish to hide the 1- Critical priority incidents for itil users viewing the dashboard.
Select the required Breakdown Source security configuration.

  • A. Security type: Blacklist / Roles: itil / Elements: 1 - Critical
  • B. Security type: Whitelist / All roles: checked / Elements: 2 - High, 3 - Moderate, 4 - Low, 5 - Planning
  • C. Security type: Blacklist / All roles: checked / Elements: 2 - High, 3 - Moderate, 4 - Low, 5 - Planning
  • D. Security type: Whitelist / Roles: itil / Elements: 1 - Critical
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Suggested Answer: A 🗳️

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b3de868
1 month ago
To hide the 1 - Critical priority incidents for ITIL users viewing the dashboard, the correct Breakdown Source security configuration would need to use a blacklist security type, as this explicitly prevents certain elements from being displayed. Given the options: C. Security type: Blacklist / All roles: checked / Elements: 2 - High, 3 - Moderate, 4 - Low, 5 - Planning This configuration would effectively hide the '1 - Critical' incidents from ITIL users since it blacklists all other priorities for visibility, implying that '1 - Critical' is not visible to any role.
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