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Exam CIS-CSM topic 1 question 232 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 232
Topic #: 1
[All CIS-CSM Questions]

Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose three.)

  • A. Experience
  • B. Skills
  • C. Products
  • D. Schedule
  • E. Workload
Show Suggested Answer Hide Answer
Suggested Answer: BCE 🗳️
by Snowbytes at April 18, 2024, 7:58 a.m.

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snmaster
1 week, 1 day ago
Selected Answer: BDE
BDE Availability - D, E Capacity - E Skills - B Shifts - D https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/advanced-work-assignment/concept/awa-overview.html
upvoted 1 times
...
netvision_g
1 week, 4 days ago
Selected Answer: BCE
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/advanced-work-assignment/concept/awa-overview.html
upvoted 1 times
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Snowbytes
3 weeks, 6 days ago
BDE is the right answer
upvoted 1 times
netvision_g
3 weeks, 2 days ago
what is source ??
upvoted 1 times
...
...

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