Enable this feature by activating the Auto Close Resolved Cases Flow Designer flow. You can also create a configuration that enables both the system and agents to exclude cases from auto closure.
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/configure-auto-close-resolved-cases.html
C is correct.
https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/auto-close-customer-service-case.html
upvoted 2 times
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