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Exam CIS-CSM topic 1 question 230 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 230
Topic #: 1
[All CIS-CSM Questions]

What functionality is required to automatically close resolved cases if customers do not respond within a specified time?

  • A. Auto Close Resolved Cases Business Rule
  • B. Auto Close Resolved Cases Scheduled Job
  • C. Auto Close Resolved Cases Flow Designer Flow
  • D. Auto Close Resolved Cases Workflow
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Suggested Answer: B 🗳️
by testexamenesmin at April 25, 2024, 8:45 a.m.

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netvision_g
1 week, 3 days ago
Selected Answer: C
Enable this feature by activating the Auto Close Resolved Cases Flow Designer flow. You can also create a configuration that enables both the system and agents to exclude cases from auto closure. https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/configure-auto-close-resolved-cases.html
upvoted 1 times
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testexamenesmin
2 weeks, 5 days ago
Selected Answer: C
C is correct. https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/auto-close-customer-service-case.html
upvoted 2 times
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