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Exam CIS-ITSM topic 1 question 218 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 218
Topic #: 1
[All CIS-ITSM Questions]

What is a core difference between an Incident and a Problem?

  • A. Incidents are focused on one individual having an issue; Problems are when you have many people having the same issue
  • B. Incidents can be any priority; Problems are high or critical
  • C. Incidents are the same as a Problem
  • D. Incidents are focused on the quickest resolution; Problems are focused on root cause analysis
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Suggested Answer: D 🗳️
by Duke_CT at June 18, 2025, 12:38 p.m.

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aaadddiii
4 weeks, 1 day ago
Selected Answer: D
D is the right ans
upvoted 1 times
...
Mohammedhz
1 month, 1 week ago
Selected Answer: D
Answer is D.
upvoted 1 times
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Duke_CT
1 month, 3 weeks ago
Selected Answer: D
I would go with B. Anyone else?
upvoted 1 times
...
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C (25%)
B (20%)
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