Exam CAS-PA topic 1 question 76 discussion

Actual exam question from ServiceNow's CAS-PA

Question #: 76
Topic #: 1

The formula for % of incidents resolved by first assigned group is configured as follows:

([[ Number of resolved incidents by first assigned group ]] / [[ Number of resolved incidents ]]) * 100

You observe “No Score” whenever the value of Number of resolved incidents component indicator is 0.

What can be done to enhance the formula so it returns 0 instead of “No Score” when there are no resolved incidents?

A. Add a conditional JavaScript statement in the formula to return 0 if the value of Number of Resolved Incidents is 0.
B. Enable the property “Allow formula component to be NULL”.
C. Set the property “Value when nil” to 0.
D. Enable the property “Render continuous lines”.

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Suggested Answer: A 🗳️

by Zuzim at July 1, 2025, 6:58 a.m.

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Zuzim

1 month, 1 week ago

Selected Answer: B

Both A and B are needed according to the article "Detect indicators with no scores in a formula" in the docs: "1. Open the formula indicator of interest. 2. Select Allow formula component to be null. 3. In the Formula, add an if{} else {} statement that ascribes a value to an indicator when it has no score." https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/performance-analytics/task/detect-indicators-no-scores-formula.html

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